[dheera]

Yeah Comcast refused to cancel online about 5 times in a row despite me repeatedly citing their ToS which explicitly says you can cancel by e-mail in section 9b. The parrots on the other end kept repeating that they needed to verify my identity (Ehm, stopping payments should be sufficient verification, thanks.)

I've long deprecated phone calls as a method for businesses to reach me. I don't know why businesses don't get it already.

I got my way after about 7 e-mails with Comcast. Still saved time at ~1 minute per e-mail.

Can Google Assistant please stop working on the haircut reservation systems and make "automatically fight with customer service departments" the priority feature?

[siruncledrew]

Comcast is terrible. They called me 3 hours after I had just returned their modem and cables back to the store and they said "we never got it" and tried to charge me $300 for non-return of equipment. Had I not specifically asked the store rep. for a receipt and taken a video of myself returning it to the store, then it would have been their word against mine over the phone. I'm convinced this is a con they play on purpose to milk customers for extra money when they cancel their service (plus Comcast also had an ISP monopoly over the area, so they just didn't give a shit about their customer service).

[gnicholas]

> The parrots on the other end kept repeating that they needed to verify my identity (Ehm, stopping payments should be sufficient verification, thanks.)

I don't understand — how does stopping payments verify your identity?

[dheera]

Because I say I am going to do it, and then I do it, which requires me to authenticate myself to my bank. If the e-mail were sent by an impostor, payments would still work.