[jnsaff2]

I respectfully disagree. I have worked on two projects with Azure both with big accounts, one even so big that we had senior Azure people sitting in our teams. Both had the highest possible support contract.

Yet their support didn't ever solve a problem within their SLA's and sometimes critical level tickets were hanging for months.

Plus my impression is that whereas AWS (and possibly Google) clouds are built by engineers using best practices and logic, Azure products felt always very much marketing driven e.g. marketing gave engineering a list of features to launch and engineering did the minimum effort possible to have the corresponding box ticked. I absolutely hated working on Azure and now won't accept any contract on it.

Documentation is horrible or non-existing, things just don't work, have weird limitations or transient deployment errors, super weird architectural and implementation choices + you never escape the clunkyness of the MS legacy with for example AD.

[zamalek]

We did have the same issues back in beta and we're forced to build choas monkey degrees of robustness into our platform. Was this experience of yours a while back? However, there are now a few people at work who even run VMs on it as their daily driver.

[evfanknitram]

> Yet their support didn't ever solve a problem within their SLA's

What does this mean?

[bonesss]

Service Level Agreements dictate the quality, availability, and responsibilities with the client. They put bounds on how long things will take to get answered, and sometimes fixed.

GP is saying that even though they had a contract to resolve issues within X hours/days the issues were not being solved within X hours/days.

Cynically: most SLAs with the 'Big Boys' tend to give guarantees about getting an answer, not a solution. "We are looking into the problem" may satisfy the terms of a contract, but they don't satisfy engineers in trouble.

[evfanknitram]

I know what a SLA means but I have never seen an SLA from Azure dictating a guaranteed response time. They only give the SLA for time until initial reply as far as I know. I was suspecting the person I replied to have misunderstood what it is they have purchased. Maybe in some cases if you pay them some obscene amount of money you can purchase an SLA for for time til resolution but I don't think that's the case here.