[njovin]

I’ve gotten proactive emails from our account manager when they release new/cheaper instances and they offer us the option to transition and get a credit for our existing RIs.

We aren’t a huge account (less than 30k/month) so I thought this was a nice gesture on Amazon’s part.

[scrollaway]

Our 15k/month account did not get such an email when they introduced the dc2 redshift class, despite most of our spend being on Redshift.

[Joe8Bit]

I'm consistently surprised at how big the variance in quality of service is from different AWS account managers; seemingly regardless of the size of account.

The 2/3 reps we've had have been night and day in the level of service they've given us, and we're a top 10% customer by volume.

[joeharris76]

Recommend checking who the account emails are configured to be sent to. Often they go to a finance person who may not understand the importance of some communications such as this.

[chillydawg]

AWS probably want the old less power efficient gear out of their DCs as soon as possible.