[scrollaway]

Our 15k/month account did not get such an email when they introduced the dc2 redshift class, despite most of our spend being on Redshift.

[Joe8Bit]

I'm consistently surprised at how big the variance in quality of service is from different AWS account managers; seemingly regardless of the size of account.

The 2/3 reps we've had have been night and day in the level of service they've given us, and we're a top 10% customer by volume.

[joeharris76]

Recommend checking who the account emails are configured to be sent to. Often they go to a finance person who may not understand the importance of some communications such as this.