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by alexwebb2 2930 days ago
I mean, if you're selling branded products that you don't actually have available to give to the customer, aren't able to get quickly, and don't even have the legal rights to sell anyway, and then customers start filing chargebacks... that's kind of entirely on you.

Also keep in mind that for such a large number of users to go through the trouble of filing the chargebacks, it means that A) it's been long enough that they seriously believe your shop is fraudulent and you have no intention of shipping them what they paid for, and B) your communication and customer support is so terrible that they felt this was their only recourse.

1 comments

There is no requirement for me to have an agreement to sell a branded product (first sale doctrine). If I go buy a cargo container full of North Face gear on clearance, there is nothing North Face can do to stop me from legally selling that gear.

Agree with the shipping delay points.

Since most of the cargo containers of north face gear on "clearance" are actually fake product, believe it or not they can absolutely shut you down.

We really need to call out these types of scammers better. Nothing you can do to stop me selling my crap fake "Apple" charges on amazon (amazon should be doing a much better job screening), my "ecommerce store" that is experiencing "fraudulant transactions" == trying to scam users by not shipping anything, too I bought a container of "north face" gear from china and there is nothing you can do to stop me.

In all these cases, the seller had a reasonable ability to think - hey, this is probably a fraud and stop doing what they are doing.

Seriously, for reputation reasons North Face and many other brand retailers do not sell containers of product on "clearance" to rando third party retailers.. Some even destroy amazing amounts of product to avoid to entering into this scammy reseller chain.

You’re moving the goal posts. Counterfeit goods, entirely legal to shut down the sale of. Authentic goods, you cannot. It’s up to the brand to prove they’re not authentic goods being sold and pursue the necessary channels to shut the seller down.
Says the scammers. You are willfully ignorant here.

Your post did not consider the high likelihood that a container of product on "clearance" from north face is counterfeit.

My point is simple. We have to have less tolerance of the willful ignorance by scammers. The brand should not need to pursue this.

Stipe / Atlas CAN and SHOULD shut down merchants who exhibit characteristics of fraud. Amazon should shut down the fake apple product sellers.

And yes, my job interects with fraud / ripoff detection, and I've worked with folks like you. My advice to folks in business and elsewhere, someone that willfully ignorant is not someone you want to do business with.

I’m not willfully ignorant. The regulation you want to exist (brand gating) does not exist in US law. You must not seek brand approval to sell their goods. You’re attempting to spread misinformation because (it appears) you have an axe to grind.
When you are in business asking your partners to pay a bit of attention and not be willfully ignorant - is not misinformation, this is a business standard that should be encouraged.

I think folks like you confuse something not having a law against it as something that prevents honest businesses from doing anything about the issue. That is misinformation.

I'll let this lie here because you seem both unwilling to consider the source of the container, but unwilling to consider this a useful or meaningful business standard.

The problem is that many people, after exhausting the cargo container, don't bother to take down the listings and continue to take orders in the hope that they'll stumble on another cargo container for cheap.
Business is hard and fraught with peril.