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by alexwebb2
2930 days ago
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I mean, if you're selling branded products that you don't actually have available to give to the customer, aren't able to get quickly, and don't even have the legal rights to sell anyway, and then customers start filing chargebacks... that's kind of entirely on you. Also keep in mind that for such a large number of users to go through the trouble of filing the chargebacks, it means that A) it's been long enough that they seriously believe your shop is fraudulent and you have no intention of shipping them what they paid for, and B) your communication and customer support is so terrible that they felt this was their only recourse. |
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Agree with the shipping delay points.