[emodendroket]

Yeah, but I can understand this mindset. Like, I think about home maintenance. Some screw-ups are no big deal and some of them I'm going to do a lot of damage and need help fixing it. I'm not exactly gung-ho about knocking walls down with a sledge hammer without knowing what I'm doing.

Now, you might answer that you can't really break anything that badly with software, but I'd say that's not right. I could delete documents I needed with no way to recover them, or end up with ransomware, or end up putting my credit card number somewhere I shouldn't have, or whatever, and I'll likely be bewildered and unsure what happened, if I don't know anything about computers.

[supreme_sublime]

That's true, it is just difficult to know what level of expertise your users are at and what responsibility do you have to educate them?

[emodendroket]

Well, it can certainly be extremely frustrating to deal with user education, especially with users who clearly don't really want to learn. But it helps to imagine that all of us are like this in some ways. I think experience in a call center and as a junior system administrator has made me a more empathetic developer, anyway.