[supreme_sublime]

That's true, it is just difficult to know what level of expertise your users are at and what responsibility do you have to educate them?

[emodendroket]

Well, it can certainly be extremely frustrating to deal with user education, especially with users who clearly don't really want to learn. But it helps to imagine that all of us are like this in some ways. I think experience in a call center and as a junior system administrator has made me a more empathetic developer, anyway.