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by aquamo
2959 days ago
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After reading some of the responses to the google demo, my first reaction was to assume this natural language processing magic was just a placeholder until the business had a proper api in place. After all, that would be more efficient, right? Google doesn't take human phone calls so why should anyone else have to? And as good workers, efficiency and productivity should trump any expression of humanity we might have left in this end game of automation :-) |
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Google lost a lawsuit two weeks ago in Germany, which was about whether or not a human being would have to be reachable through a contact e-mail address that they're legally required to put onto their webpage.
Previously, they just responded with canned text containing some links to FAQ and whatnot.
All they would have to do, is tell one of their employees to read and respond to those mails for like half an hour a day, so that it's technically possible to reach a human being through there. Instead they fought out a lawsuit, lost, appealed, lost a second time and are now considering appealing yet another time.
German source: https://www.golem.de/news/kommunikationspflicht-gericht-krit...