[Sylos]

> Google doesn't take human phone calls so why should anyone else have to?

Google lost a lawsuit two weeks ago in Germany, which was about whether or not a human being would have to be reachable through a contact e-mail address that they're legally required to put onto their webpage.

Previously, they just responded with canned text containing some links to FAQ and whatnot.

All they would have to do, is tell one of their employees to read and respond to those mails for like half an hour a day, so that it's technically possible to reach a human being through there. Instead they fought out a lawsuit, lost, appealed, lost a second time and are now considering appealing yet another time.

German source: https://www.golem.de/news/kommunikationspflicht-gericht-krit...