[Murdodc089]

"....I have to work with a customer support rep to get it issued"

I'm finding more and more (or maybe it's always been this way?) that the onus for correcting or making sure something is correct, is ALWAYS placed on the last person in the chain.....the individual.

[cbanek]

This is especially true for medical and insurance problems. You don't pay the individual/customer, and you have no incentive to help them (other than they might go somewhere else a little less bad). For people that haven't had to go through this yet, such as a claim gone wrong, everything seems fine. One example of this has been life insurance companies verifying eligibility only after the person has died and someone has made a claim. It seems part of the business model to make life so miserable for customers that they give up trying to get what they were promised.

https://www.cbsnews.com/news/60-minutes-life-insurance-inves...