[cbanek]

This is especially true for medical and insurance problems. You don't pay the individual/customer, and you have no incentive to help them (other than they might go somewhere else a little less bad). For people that haven't had to go through this yet, such as a claim gone wrong, everything seems fine. One example of this has been life insurance companies verifying eligibility only after the person has died and someone has made a claim. It seems part of the business model to make life so miserable for customers that they give up trying to get what they were promised.

https://www.cbsnews.com/news/60-minutes-life-insurance-inves...