[sdrothrock]

That does sound bad -- have you tried pinging them again? Usually when I report issues, they're English issues, so the check/fix process is probably much simpler for them.

For a little background information, I'm mostly deaf, so I generally use subtitles for English (my native language) in English-language programs, so the problems we encounter are likely very different. :)

At this level of handicap, I'm simply happy that the subtitles exist -- I can't say the same for Hulu or Amazon Video.

[Mithaldu]

As someone with decent difficulty understanding spoken english, yeah, i do choose netflix over amazon video for that reason as well (no hulu in germany, and often amazon subs have only german subs here).

I've poked Netflix again this week, but really, i don't expect anything. It's not like they respond to the original complaint. Often these services just put up the files given by their contract partners and then walk away. RWBY on crunchyroll has no english subtitles either despite being originally english. Roosterteeth, the creator company, is aware of this and hasn't fixed it in the year since i reported it. To make it worse, the page claims english subs are available.

For evergarden though, torrenting from a dedicated translation group is the only option to get non-broken subs at the moment.

[Mithaldu]

Called them directly and they told me "it's only fixed if many people report it" (ain't gonna happen), and "since this is licensed content, it depends on the other company and we have no idea whatsoever when or if it's gonna be fixed, or even how long we'll carry the series for". So much for "netflix original".

[sdrothrock]

That's terrible service, sorry to hear that. :(

[Mithaldu]

It's sadly how the licensing business works. Although i do 100% blame netflix for calling it a "netflix original" when all they did was buy a license and be sent files they can't touch.