| > one renewal notification email for what is obviously a critical service. And preserved all his mails. > I'd rather receive a clear and concise notice email. He ignored it. > Put a renewal notification in the Gmail UI He already said he doesn't use web interface > Respond with a transient full inbox failure The mails bounced as he already used up immense amount of storage which he didn't pay. > instead of a permanent failure But they preserved all his immense gigabytes piled up in 6 years of his e-mail. > OP in this case is somewhat technical He gets 600 e-mails per day, as his main work, and doesn't want to even pay regularly for the service. > but if this had happened to my mom, my grandparents Because your mother or grandparent is also "an entrepreneur," gets 600 e-mails per day and has much more than seven gigabytes in gmail? He just trolls to get the attention. |
The point I'm trying to make is that Google could have done a lot more to prevent situations like this with very little extra cost to them. Sure, technically Google doesn't owe this guy anything, but I think there is a lack of empathy on Google's part here and it's one of the reasons they are struggling with social.