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by wehadfun 3030 days ago
Yea if a developer helps someone there is no guarantee that there will be an email chain generated as proof. If you truly believe this in all due respect you are out of touch with reality. People still walk up and ask for help. Maybe not in remote teams but in the office all the time. Supposedly making these type of interactions possible is the whole point of open offices
2 comments

Yes, people who have been around the block come to the same realization that the author does re: filing bugs. Any type of written communication or record that is not either undeniably necessary or unambiguously favorable must be avoided.

I've had the experience several times where extensive, detailed emails would always meet the same reply: "Thanks. Let's talk about it in the morning." These people are wise to the game, and they rely heavily on the imperfect nature of human memory; memorialization in the written record must be approached very carefully.

The email chain that shows Employee A to be a hero equally shows Employee B as a victim in constant need of assistance, obstructing other work, taking valuable time from others. As such, "Bs" will avoid asking in a recorded form, avoid giving credit to helpers when writing about their work, and so forth. Even if they mean well and earnestly want to credit the many people who've helped, it's too easy for a malevolent actor to turn it against them, so after a few raw experiences, they learn to avoid it -- just like what happens in the article.

The only real answer to these questions is to have an informed, rigorous, and fair-minded chain of command that has experience and cares deeply for the company's long-term well-being, which is, needless to say, quite rare. It is also worth noting that such noble persons are likely hurting themselves by acting this way and making enemies for themselves, as people who truly didn't deserve promotions, etc., whine and search for flimsy excuses.

Meeting notes are your best friend. If someone pulls the let's talk about it in person, send an email afterwards summing up the conversation.
> People still walk up and ask for help

In my experience people also ask for help through private messenger discussions (slack/skype etc), which of course don't leave any "official" trail and are not supposed to. Of course, a not-so-bright manager could force his/her direct reports to only use "official" channels for work-related communications, but then people would be afraid/ashamed to ask "stupid questions" in public/through an official channel and then disaster happens (it's also my experience that lots of serious bugs have been caused by people afraid/ashamed to "just ask").