[paganel]

> People still walk up and ask for help

In my experience people also ask for help through private messenger discussions (slack/skype etc), which of course don't leave any "official" trail and are not supposed to. Of course, a not-so-bright manager could force his/her direct reports to only use "official" channels for work-related communications, but then people would be afraid/ashamed to ask "stupid questions" in public/through an official channel and then disaster happens (it's also my experience that lots of serious bugs have been caused by people afraid/ashamed to "just ask").