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by rando444 3040 days ago
Don't go with Hetzner if you value whatever you're working on. I was working on a machine learning project and they deleted everything in my account without any warning. One of their employees did this deliberately because they weren't sure if my last name was correct. There was no attempt to remedy this by contacting me, and they had no way to restore the data. They told me that I would just have to start from scratch.

You get what you pay for.
1 comments
dx034 3040 days ago
I've used them with vps, dedicated server and cloud services and never had any issues. Are you sure you didn't get email warnings that you ignored?

Apart from that, having off-site backup is crucial either way and should be done with any provider.

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rando444 3039 days ago
I got a singular e-mail that said I needed to address a ticket attached to the e-mail, which wasn't attached, and I needed to address this by logging into their website, which I couldn't since they deactivated my account. By the time their phone support opened in the morning everything was gone.

Adding offsite backup was literally my next task as well. I think I just got too comfortable from never having a problem with any other VPS host in the past. Lesson learned.

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