[dx034]

I've used them with vps, dedicated server and cloud services and never had any issues. Are you sure you didn't get email warnings that you ignored?

Apart from that, having off-site backup is crucial either way and should be done with any provider.

[rando444]

I got a singular e-mail that said I needed to address a ticket attached to the e-mail, which wasn't attached, and I needed to address this by logging into their website, which I couldn't since they deactivated my account. By the time their phone support opened in the morning everything was gone.

Adding offsite backup was literally my next task as well. I think I just got too comfortable from never having a problem with any other VPS host in the past. Lesson learned.