[Dangeranger]

This is common at every utility. Part of the issue is based on the fact that the GIS systems do not align with the paper systems 100% and the paper systems are typically regarded as the standard.

Another problem that must be considered is that utility workers, while highly competent at their profession, are not always great with working on computers. They generally write everything down on paper and then have one of the younger linemen input the changes into the electronic records system.

Also utilities often have several record systems in place, some being GIS based, and some being mobile computer based with check in with a central database. These systems are almost never developed and worked on by the same people, so inconsistencies abound. It's normal for the inventories to diverge, and for updates to take weeks to propagate from one system to another.

[jameshart]

This is also why Dig Safe is a thing. This article is a fantastic dive into the world that exists in the gap between physical reality and GIS systems: https://www.theatlantic.com/technology/archive/2015/08/how-t...

[Caveman_Coder]

> "Another problem that must be considered is that utility workers, while highly competent at their profession, are not always great with working on computers."

You're absolutely correct on this point. When I was working as a transmission system operator the older guys (all in the 50s and 60s) would complain all day and night about the new "computer apps" that were introduced in our day to day workflow. They all preferred the old "pen and paper" way of doing things...Like you said, I'd be the who would end up putting the written switching procedures into the application we used since the older guys basically refused to learn it...

[ssegraves]

This is still a major problem in distribution. Some of the best workers are in their late 50s and they are familiar with older equipment in the field that the younger guys may have never seen.

They would much rather use pen and paper to report what they did or didn’t do, with little appreciation for the reporting that could be done with a bit of input on the computer.

[eptil]

This is only true at dysfunctional utilities. We dont even have paper maps and havent since the 90s. GIS is the standard for all our employees.

[Caveman_Coder]

Do your system operators us GIS to sectionalize lines and troubleshoot transmission/distribution issues, or are you talking about the engineers/planners?

[eptil]

Both sides use GIS to do their jobs. The scada part is a little different since one-line diagrams are all that is needed for that. But the dispatching is all GIS based.

We make significant revenue based on accurate maps and good data as well. Just fixing our attachment rental inventory and keeping it accurate pays for all of the GIS system and upkeep with money to spare.

[Caveman_Coder]

I'm familiar with the SCADA part (I work as an EMS/SCADA devloper), but before my current role I was actually an operator and we used "red-line" drawings in conjunction with the SCADA system to troubleshoot down lines/relays/lockouts/etc. They were all digital for ease of use. On the transmission side of the house we didn't use GIS all that much, but the DOC folks used it as their primary source.