[Caveman_Coder]

> "Another problem that must be considered is that utility workers, while highly competent at their profession, are not always great with working on computers."

You're absolutely correct on this point. When I was working as a transmission system operator the older guys (all in the 50s and 60s) would complain all day and night about the new "computer apps" that were introduced in our day to day workflow. They all preferred the old "pen and paper" way of doing things...Like you said, I'd be the who would end up putting the written switching procedures into the application we used since the older guys basically refused to learn it...

[ssegraves]

This is still a major problem in distribution. Some of the best workers are in their late 50s and they are familiar with older equipment in the field that the younger guys may have never seen.

They would much rather use pen and paper to report what they did or didn’t do, with little appreciation for the reporting that could be done with a bit of input on the computer.