Hacker News new | ask | show | jobs
by bonestamp2 3056 days ago
> I suspect it's because of its GPS-driven gig-economy implementation

Agreed, and specifically it's the yield they expect from their drivers. AMZL expects nearly double the deliveries from its drivers than UPS does. UPS has been doing this for decades across the globe, I would bet they've squeezed just about every last bit of efficiency out of their routes and process... so AMZL's expectations are outrageous, which leads to packages thrown from cars, packages found in ditches, etc. The drivers can't possibly complete their deliveries. The drivers are unhappy, the customers are unhappy and soon Amazon will be unhappy if they don't figure this out.

2 comments

> the customers are unhappy and soon Amazon will be unhappy if they don't figure this out.

Yeah, AMZL's awfulness opened my eyes to how uncompetitive Amazon's prices have become. The one-two punch of that broke my Amazon-first shopping habit.

For some reason, my packages are rarely delivered by AMZL (although it does happen). But, I too have stopped my amazon-first habit... I noticed a couple shipments that I bought on amazon were actually drop shipped from walmart.com and target.com by the third party seller. Sure enough, I looked up the products on those sites and they were 15-20% cheaper.

It takes a little more time now, but I do a quick google price search before buying anything on amazon. Sometimes, if it's only a small difference, then it's worth the frictionless experience of buying through amazon, but as I create accounts on more and more sites, the frictional difference is becoming marginal.

Having read a bit about the amazing logistics involved in modern package delivery, I am stunned. You can't beat UPS/FedEx. Not because they're superheroes, but because they've simply taken things to their logical conclusion. Unless you have rockets, drones, or some radically different form of transportation getting involved or something, you're not delivering more packages.

It stinks a bit of modern employers desires to ignore the fact that their employees are human beings. I expect any day now to hear of a big company tearing out all the bathrooms in their offices and cancelling lunch hours because it will 'improve efficiency.' If you don't want to deal with the basic truths of human employees, then you don't belong in business, period.