[will_hughes]

>Another HN user who actually works for Telstra saw my post above and reached out to me via email to try and reach a resolution

Good to hear.

Checking your profile seems you're rural - The old Telstra Countrywide unit used to have a lot of influence over the organisation, to the point where they basically ran their own show and told the rest of the organisation to GTFO on most of the corp processes.

Ended up with some interesting showdowns, but usually meant a better outcome for TCW customers (sometimes at the expense of Retail customers where there were boundary conflicts)

> I have spoken to her twice now with no result either.

If you don't get a good response, Escalate it - find out who their manager is and call that person.

One of the advantages for having a business service is that there's a defined SLA with penalties. It used to be 4 hour response, 8 hour restore minimum for all business services.

If it's been down this long you should be getting a decent rebate.

[cyberferret]

I thought about asking for a rebate, but honestly, I've been so disenchanted and discouraged by their lack of service that I just want my office number redirected to my mobile, and my VoIP and NBN Internet service with them terminated immediately. I can't terminate my mobile services yet as they are on plan until the end of 2018 and the penalties are too high.

I'll see what our helpful HN Telstra user can do for me, then I might consider applying for a rebate for the weeks upon weeks now that my customers have been getting a 'this number is not connected' message when they try to ring my business, resulting in many clients assuming I am not operating anymore.