[cyberferret]

I thought about asking for a rebate, but honestly, I've been so disenchanted and discouraged by their lack of service that I just want my office number redirected to my mobile, and my VoIP and NBN Internet service with them terminated immediately. I can't terminate my mobile services yet as they are on plan until the end of 2018 and the penalties are too high.

I'll see what our helpful HN Telstra user can do for me, then I might consider applying for a rebate for the weeks upon weeks now that my customers have been getting a 'this number is not connected' message when they try to ring my business, resulting in many clients assuming I am not operating anymore.