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by brandonbloom
3116 days ago
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As an (unwilling) Comcast user, I purchased my own modem because your rental rates are preposterous. However, I wish I didn't have to think about this at all. If you force me to upgrade a modem I've purchased, I'll be very annoyed by the unanticipated cost. I get that's problematic for your modernization efforts, but in that case: eliminate modem rental fees. Bake the fees in to the standard cost of the service and don't let customers use their own equipment. I understand that non-cable competitors don't have this cost to shuffle around, and that this will mean you are forced to either A) raise prices publicly or B) have lower margins. That's your problem because of your technology legacy; don't pass the misery on to the customer. While you're at it, offer two hardware choices: one with, and one without routing/wireless. I refuse to run a wifi network in my household for your other customers and expect complete control over my LAN configuration. On the topic of injection: I get that you don't think it's immoral, but hey, 1) most people who understand it think it is totally unacceptable. And 2) the window for this approach is rapidly closing for you as the web moves to SSL everywhere. Give up on this approach now and save face. |
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I love how it's in the interests of public companies to brag about how successful they are. When I see a comment like this, I like to checkout the most recent 10K. According to Comcast's stated figures, they made $8.7 BILLION last year. So, they're doing pretty well. Now, obviously, they can't just give the modems away, but if they would at least STOP BILLING THE CUSTOMER for a leased modem after their costs have been recouped, that would be a HUGE public-relations win.
If we all could buy the modem of our choice, over time, say, amortized over the length of your contract, and then RELIABLY stop getting billed for it, I'd LOVE to just buy it through them. I'd argue that the reduced support costs for NOT BEING RENT-A-CENTER JERKS about the modems would save them a lot of money in the long run.