[TheRealDunkirk]

> I get that's problematic for your modernization efforts, but in that case: eliminate modem rental fees. Bake the fees in to the standard cost of the service and don't let customers use their own equipment.

I love how it's in the interests of public companies to brag about how successful they are. When I see a comment like this, I like to checkout the most recent 10K. According to Comcast's stated figures, they made $8.7 BILLION last year. So, they're doing pretty well. Now, obviously, they can't just give the modems away, but if they would at least STOP BILLING THE CUSTOMER for a leased modem after their costs have been recouped, that would be a HUGE public-relations win.

If we all could buy the modem of our choice, over time, say, amortized over the length of your contract, and then RELIABLY stop getting billed for it, I'd LOVE to just buy it through them. I'd argue that the reduced support costs for NOT BEING RENT-A-CENTER JERKS about the modems would save them a lot of money in the long run.