[whathaschanged]

My 2 largest complaints are equally valid for Uber and Lyft.

1)if a driver accepts my fare and then tries calling me to weasel my destination out of me so he can choose whether or not to actually pick me up, my choices are to cancel on him, wait until he gives up hope, or use the compeitor. In all three cases, I am denied the option to rate this driver as we never actually took a trip together. It's a shitty experience that allows these drivers to go unpunished.

2)if my driver is driving in an unsafe manner, i am stuck with them until my destination or have to make them pull over somewhere and sit alone in an unsafe location and wait for another ride.

These two items make both services terribly unreliable for those of us who don't live in the big cities. And even then, cancelling on a particular driver or hailing from a competitor usually leaves you with the exact same driver accepting your request over and over. There is no way to block drivers. And even if there was, there is no way for my fellow riders to know they should block these drivers.

[telesilla]

To be fair, these points apply equally to taxis. I'm not the only person who got into a taxi in Manhattan on a Friday evening and promptly told to get out when I said take me to Brooklyn?

[icebraining]

What does "wait until he gives up hope" mean? Do they cancel the ride?

Btw, have you tried contacting Uber regarding those drivers? Not that I'd be surprised if they ignored you, just curious.

[alehul]

I can only speak for Uber, but in my experiences they're extremely pro-consumer if nothing else good.

When I've reported drivers for rude behavior, I've been swiftly refunded for my ride, and in cases where a driver has requested I cancel it from my end, I've filed a report and received an apology along with any money lost from a cancellation fee.

It may be a case like Amazon where it's easier to refund riders and move on than actually remove the driver (or remove counterfeit products in Amazon's case), however, similar to Amazon, I must admit that I nonetheless feel defended by the company in these situations.

[vkou]

I called a Lyft. I waited for 8 minutes, the driver rode right past me (As I was waving my phone), turned, and stopped three blocks over. (It was perfectly safe to stop and pick up on my street.)

After waiting for 5 minutes, I cancelled the ride, and was charged a fee. I walked half a block to the arterial, and hailed a taxi in two minutes.