[alehul]

I can only speak for Uber, but in my experiences they're extremely pro-consumer if nothing else good.

When I've reported drivers for rude behavior, I've been swiftly refunded for my ride, and in cases where a driver has requested I cancel it from my end, I've filed a report and received an apology along with any money lost from a cancellation fee.

It may be a case like Amazon where it's easier to refund riders and move on than actually remove the driver (or remove counterfeit products in Amazon's case), however, similar to Amazon, I must admit that I nonetheless feel defended by the company in these situations.