[goldenkey]

Easy for you to say. But money isnt just some "well you lost it, learn the rules!!" kind of clown show. Your attitude is entirely unempathetic. And its also misinformed. Companies WANT to please customers and don't mind doing menial support to make the customer feel better. OP is asking for a simple assist - the last thing good businesses wish is for a customer to feel at odds with the business, or likr they were taken advantage of due to confusion. Have you much experience using the goodwill of companies?? Or are you always blaming yourself and taking the punishment of monetary loss?

[manigandham]

> Or are you always blaming yourself

This is called personal responsibility and is a good thing. Accept fault and move on. It's possible to try and ask for help for honest mistakes but you definitely don't blame them for it.

[goldenkey]

No one alluded to not taking responsibility. But mistakes happen. Some things are confusing. OP isn't blaming Apple. But he would like some help reversing a mistake that anyone could have made due to the confusion that having separate itunes and apple gift cards causes.