[matrix]

I'll subscribe to the NYT again when they stop requiring you to phone them to unsubscribe.

I was a previous subscriber, and when I wanted to unsubscribe, I discovered there was no way to do it online. This is, of course, an intentional move to make it hard to unsubscribe.

My advice to the NYT: learn from Netflix.

[josephorjoe]

I recently cancelled two subscriptions I had started online and had to call for both of them.

One was moderately annoying as the call center menu hid the ‘unsubscribe’ option about five layers deep, although once I found it I had a brief and reasonably efficient conversation to sort things out.

For the other subscription, I had an absolutely painful discussion with a woman on another continent who kept pretending to misunderstand me and offering to “suspend” my subscription for two months.

After several attempts to be reasonable and being treated like a fool, I had to raise my voice and express some anger before she suddenly became able to understand me. :(

Any future subscriptions of mine will be through a trusted third party like amazon or only with services that have proven they don’t suck at customer service.

[sg47]

100 times over. Same with The Economist. No more subscriptions if I cannot unsubscribe when I want.

[ambirex]

Don't subscribe from their website, but from their app. You can cancel on your phone without having to call them.

[DrScump]

Why install any app from an untrustworthy entity in the first place?