[josephorjoe]

I recently cancelled two subscriptions I had started online and had to call for both of them.

One was moderately annoying as the call center menu hid the ‘unsubscribe’ option about five layers deep, although once I found it I had a brief and reasonably efficient conversation to sort things out.

For the other subscription, I had an absolutely painful discussion with a woman on another continent who kept pretending to misunderstand me and offering to “suspend” my subscription for two months.

After several attempts to be reasonable and being treated like a fool, I had to raise my voice and express some anger before she suddenly became able to understand me. :(

Any future subscriptions of mine will be through a trusted third party like amazon or only with services that have proven they don’t suck at customer service.