[yoz-y]

Okay so I will be a bit cranky here but you can't just tear a product to bits and pieces when it concerns UX.

On the site there was an example of Google Hangouts, I was curious because this product has one of the worst UX as far as messaging services go.

Their first point is praising:

> ‍The first welcome message makes it very clear that users are in the right place: Hangouts. This can help orientate users, especially since Google has so many integrated products with similar-looking branding.

Well... nope, this first card is lying actually. When you open the hangouts page and click on Video Call, you will be catapulted to Meet with no way of actually calling anybody.

Second point:

> ‍The modal series provides a broad overview of the best features. The copy is short, and each window is image-heavy.

The copy is short but the images have absolutely no link to the content.

So my question would be, who writes these posts?

[rorykoehler]

Google Hangouts has one of the worst UX of any app I have used. I have used it weekly for a while now and I still amn't sure how to use it properly.

[drusepth]

Yep. I randomly clicked on the Slack in-app upsells link [1].

The pros they list are just spun positive; you can just as easily reword them to be negative.

>Slack shows users the first upsell message once they reach the searchable 10K message limit. Any user who reaches this point has definitely experienced the product's value.

Users aren't told there's a message limit until they reach the 10K searchable message limit, surprising them with a required upgrade that loses their old logs unless they fork over some cash.

>Slack integrates similar upsell prompts throughout the app when users take relevant actions like searching through their history or reviewing a conversation.

Users are constantly bombarded with calls to upgrade all around the app, reminding them of their choice of subpar experience.

>An upsell message appears also in the user settings with a neat chart that visualizes current usage on the free plan.

Can't argue with this one. Pretty charts make everything better, although the chart isn't super clear what it even portrays.

[1] https://www.reallygoodux.io/blog/slacks-integrated-upsell-pr...

[rypskar]

Ah Google Hangouts... Doesn't work in Firefox, since they only was told about changes to the extension API about a year before the change was made. No logout button so have to go to google.com to logout after using it. Opening Hangouts with an account with no access to Hangouts (test-account) and you get an error page with option to use another account, but no place to logout...

[nulagrithom]

I have an account that used to admin Google Apps. If that account is available as a choice to log in -- doesn't matter if it's logged in or not, only has to be on the account select -- then none of my accounts can log in to Hangouts. Seems it's trying to redirect me to enable my Google Apps account again, then complains that only an administrator can perform that action.

On the surface though, yeah, if you take some screenshots it looks like really good UI. The follow through is generally garbage though. I think it's fair to put it on the site.