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by b0rsuk
3148 days ago
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Another analogy that I can't shake off is True Name and search engines. Since the dawn of time folk tales placed emphasis on true name of people and objects. Knowing the true name grants one power over something or someone.
https://en.wikipedia.org/wiki/True_name Knowing the true name of someone lets you put it in a search engine and find out about him/her. There are some sleazy smartphone apps which let you do even more. Knowing the name of the problem lets you search for the algorithm. Certain problems become trivial if you can name them and find an already known solution. |
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Recently however, I saw an offhand comment in a thread about this ISP, where the person mentioned the words "please bridge port 1 on my router". Well that sounds like exactly the thing I would want, but didn't think to ask for and the tech support person didn't think to offer me. Sure enough, as soon as I spoke the magic words to tech support, the router became a bridge and my own device is acting as the gateway.
The big difference between tech support and programming is that programming usually comes with a manual, while with tech support, you have to learn the True Names of the actions you want performed from some wise master who heard them from some other wise master, who... and so on.