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by Asooka
3141 days ago
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"True Name" is what I'm reminded of most when I try to invoke tech support. Recently my ISP upgraded me to fiber and gave me a ... router. I would put some adjectives there, but I want to keep this post civil. Needless to say, I want to do some more advanced things with this device like enable restricted UPnP, maybe run some DNS-level ad blockers, port forward, etc. After some arguing with tech support I couldn't get them to divulge the password and other administration details, so I gave up and set up my own router right after it to do at least some of the things I want. Recently however, I saw an offhand comment in a thread about this ISP, where the person mentioned the words "please bridge port 1 on my router". Well that sounds like exactly the thing I would want, but didn't think to ask for and the tech support person didn't think to offer me. Sure enough, as soon as I spoke the magic words to tech support, the router became a bridge and my own device is acting as the gateway. The big difference between tech support and programming is that programming usually comes with a manual, while with tech support, you have to learn the True Names of the actions you want performed from some wise master who heard them from some other wise master, who... and so on. |
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Actually this is true of most bureaucracies: banks, governments, large companies, academia, etc.