[H1Supreme]

In my observations, problems at the DMV are usually because of the public, not the DMV. People show up to register a car without a title, have missing paperwork to get a license plate, and are generally unprepared.

The DMV spells out what you need online, but people show up and need every little thing explained to them. I'm at the counter for 5 minutes, pay my fees, and walk out the door.

Why was this other goof-ball at the window for 25 minutes? 99% of the time, because they did something wrong.

[sixstringtheory]

Don't forget that the people who work at the DMV are the public, and they aren't perfect. I've had so many different sets of requirements explained to me by different people, counter clerks who wouldn't accept paperwork that was just examined by the line-keeper/ticket-giver, situations where one clerk tried to turn me away where their neighbor said "What's the problem? Here, gimme that..." and 5 minutes later everything is taken care of.

[dfee]

No need for heavy stats here, but let's look at popular opinion of the DMV. If there is broad variance in the amount of time it takes to tackle simple issues (such as paying a fine), then I'd suggest someone look at the process, the operations, or both. A "human behavior be damned" perspective isn't going to help anyone.

[moosey]

> let's look at popular opinion of the DMV

Let's look at popular opinion of Comcast!

In all seriousness, we are exiting (I hope) a time of anti-government fervor where no matter what the government did (unless it's the police and military) it was by default assumed to be done poorly. I no longer think this is the case, and there is a ton of stuff that our government does extremely well.