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by fapjacks 3156 days ago
TransferWise held up a few thousand dollars I was sending to a friend in Europe who had been stranded. It wasn't like they just didn't send it for 24 hours, it took TransferWise three weeks to make whatever determination they were going to make, and cancel the transfer instead of sending it to my friend. They also made some incredibly bizarre accusation when canceling the transfer, that they believed the money was for "contraband" (drugs? guns? TransferWise didn't say). Considering my friend is the youth pastor in my hometown, well... So I'm not sure where TransferWise got their information, but there you have it: They held my money for three weeks before canceling the transfer for incredibly dubious reasons.
2 comments

To be fair, if you were sending it within/from the US, they have to deal with a lot of AML/KYC laws (and it's similar in Europe), so their system probably flagged it automatically, especially if you were a new customer or had little interaction with the platform previously. It would likely happen at a bigger bank as well. It absolutely shouldn't have taken three weeks before getting it sent or not, but they likely wanted to cover their ass in the case it actually was for "contraband".
Nothing that dramatic but I have had mixed experiences from their support