Hacker News new | ask | show | jobs
by thisisit 3155 days ago
One of my pet peeves on the new products launched on HN has been a missing "About" page. If people are asking for personally identifiable information like emails etc, they should be open about who they are and what their competencies are in storing this kind of data.

Secondly, I don't see an explanation for what exactly the promoter score is?

Lastly, the source of data. While I am sure that is the secret sauce here, some of my personal fields have thrown up results which are far off the mark.
2 comments
teej 3155 days ago
Net promoter score is a extremely common and very valuable gauge of customer loyalty to a product. It sounds dumb when you look into it but sometimes the simplest thing works and this is one such case.

https://en.wikipedia.org/wiki/Net_Promoter

link
thisisit 3155 days ago
Yes I found the wikipedia page later but it was confusing the first time around. The second data point on customers is intuitive though.

I just wish there was a "what is this?" explanation somewhere. Maybe a hover over text like the one showing - promoters vs detractors.

link
ayanb 3155 days ago
Yeah, NPS is a good way to understand how actual customers feel about a product. We have collected tens of thousands of sentiment over the last six months on a wide range of products, and at scale, this sentiment data set can be quite valuable.
link
krishmv 3155 days ago
there's an about us on the footer? the landing page seems to be missing one though.
link
ggiaco 3155 days ago
Yeah, we decided to de-clutter the LP (would you say we overdid it?), but the About Us link is on close to 1M pages throughout the site. Not hiding :) https://siftery.com/about-us
link
thisisit 3155 days ago
I am sorry but I never implied anything about hiding. But it was difficult for me to find the exact page.

Additionally, the point was on whether I could trust you guys with my work email id, which in my opinion is more sensitive than my personal id. I can create a throwaway personal id but not business email id.

link
ggiaco 3154 days ago
Point well taken.

Our approach is to minimize the need to sign up at all - a lot of Siftery, including all of these alternatives/substitues pages, is fully accessible without logging in.

We only suggest that you sign up (with a non-personal email), where we think we can meaningfully improve the experience by personalizing the experience to your company, and this also allows you to contribute verified data.

We stopped supporting personal email signups because there's not very much we can do to improve the experience in that case, so why bother? We can spare you a meaningless drip campaign.

You can see this philosophy at work clearly in our Product Recommenations AI (https://siftery.com/personalized-recommendations) where you can choose your own adventure by signing up or not.

link