[teej]

Net promoter score is a extremely common and very valuable gauge of customer loyalty to a product. It sounds dumb when you look into it but sometimes the simplest thing works and this is one such case.

https://en.wikipedia.org/wiki/Net_Promoter

[thisisit]

Yes I found the wikipedia page later but it was confusing the first time around. The second data point on customers is intuitive though.

I just wish there was a "what is this?" explanation somewhere. Maybe a hover over text like the one showing - promoters vs detractors.

[ayanb]

Yeah, NPS is a good way to understand how actual customers feel about a product. We have collected tens of thousands of sentiment over the last six months on a wide range of products, and at scale, this sentiment data set can be quite valuable.