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by kitbrennan
3179 days ago
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Brief downtime? Revolut positions itself as a full service bank, including account number and sort code - they will have users that understandably use their product as their primary account. There will be regular users that will be unable to pay for lunch, and business users that will be unable to pay employees and suppliers (don't forget that it was last Friday of the month, a common payday in the UK). To let their customers go without access to their funds for an entire working day is not a 'brief downtime', it's completely catastrophic. I'm also not surprised that user's did not hear back from support. I was formally a Revolut premium user that used the 'premium support', and they frequently had support response times >4 hours (one time over >6 hours). It's no surprise that when something serious happens their support infrastructure completely collapsed. I want to give them the benefit of the doubt over their downtime, but I struggle to understand how it took them an entire working day to realise that an application server was playing up, and why a single server was able to take down up to 75% of their transaction processing? Lastly, if there is anyone out there considering Revolut, please be aware that despite their advertising that they do not add FX fees they actually do add fees on the weekend: https://community.revolut.com/t/weekend-exchange-rate-surcha... |
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The title "there is NO excuse for 1 day of downtime" just seems so superlative to me.
It just seems to me that this is just an inconvenience. You yourself use the word "frequently" to describe the frustration you felt. a singe occurrence once doesn't seem like a catastrophe to me, though another respondent told me that it was.
For me, I don't consider it catastrophic if I can't access banking for 1 day. At any rate, thanks for the responses. It's clear some people consider this catastrophic.