[logicallee]

So for why I needed help understanding the tone, I think I read too many crypto exchange announcements, where this kind of apology usually accompanies "we lost everyone's money. we're shutting down." That's why it seemed strange to me.

The title "there is NO excuse for 1 day of downtime" just seems so superlative to me.

It just seems to me that this is just an inconvenience. You yourself use the word "frequently" to describe the frustration you felt. a singe occurrence once doesn't seem like a catastrophe to me, though another respondent told me that it was.

For me, I don't consider it catastrophic if I can't access banking for 1 day. At any rate, thanks for the responses. It's clear some people consider this catastrophic.