[theptip]

Just to add a counterpoint to this experience report, I use GCP and pay for their support, and have found it to be generally great (with some variability in quality of SE).

I understand that this isn't the experience that folk have with every Google product, but I suspect that any enterprise support would hook into their GCP support platform.

Concerns about "turning off your account" are certainly valid, though you that's something that Amazon or any other SaaS vendor could do with (I've seen a few nightmare reports over the years, though they seem to be the exception not the rule).

[evgen]

There is a big difference between supporting cloud services and hardware deployed at a customer end point. Google has a history of providing mediocre at best support for the latter.

[theptip]

I was referring to the GP comment:

> There's also Google's terrible reputation of poor and unreachable support, as well as the unappealable terminations of service... some companies have had service terminated leaving them with no recourse. Google's offerings are as much software as hardware, and having Google drop your account...

That's directly referring to cloud services/software support, not hardware support; I'm not making any claim about the latter.