[jakobbuis]

Yes. Definitively yes. If you're a typical web developer or agency, you're going to have a lot of one-off engagements, project and campaign websites. Those cost money to support, and your customer should supply that money. We never host without both a modest hosting fee, and a SLA for fixes, updates and perfective maintenance.

[slice_of_life]

> SLA for fixes

Very curious how you price this...per fix or standard monthly fee? If it's a fee, how do you deal with absurd feature requests whose development costs far outstrip what you've quoted?

[cubano]

> If it's a fee, how do you deal with absurd feature requests whose development costs far outstrip what you've quoted?

You make it painfully clear in the original contract that all changes and features requests require additional cost quotes.