[slice_of_life]

> SLA for fixes

Very curious how you price this...per fix or standard monthly fee? If it's a fee, how do you deal with absurd feature requests whose development costs far outstrip what you've quoted?

[cubano]

> If it's a fee, how do you deal with absurd feature requests whose development costs far outstrip what you've quoted?

You make it painfully clear in the original contract that all changes and features requests require additional cost quotes.