[jaclaz]

Going a little sideways it's not like at any Call Center you usually get to talk (without having first gone through all their standard "script" and possibly become upset and manage to escalate to a higher level of support) with someone that actually can provide you with assistance beyond what is already on the FAQ of the correspondent site.

(provided the site FAQ's are actually frequently asked questions and not - as often happens - a bunch of questions that the original website developer jolted down because he/she imagined they will be asked and that noone actually updates with "real" questions asked by customers).

So you get to talk with a human, but very often this human is either clueless or cannot really do anything about the issue at hand. (not of course fault of the human, but rather of the way he/she was mis-trained or because of directives coming from the company)

[discreditable]

Many chatbots manage to be worse than tech support. For a while, my ISP hid support options behind a "chatbot" that was completely useless.

[rm_-rf_slash]

Just ask for their supervisor.

[jaclaz]

Yep, that is:

>manage to escalate to a higher level of support

It's not that easy on many support Call Centers in my experience, not before having gone through the checklist with a number of unuseful suggestions (already tried because listed in FAQ).