>manage to escalate to a higher level of support
It's not that easy on many support Call Centers in my experience, not before having gone through the checklist with a number of unuseful suggestions (already tried because listed in FAQ).
>manage to escalate to a higher level of support
It's not that easy on many support Call Centers in my experience, not before having gone through the checklist with a number of unuseful suggestions (already tried because listed in FAQ).