[naba]

This article closely describes how it works with me many times..after being stuck in some problem for a certain amount of time I feel the need to get another perspective on tackling it..and then just midway while explaining or after explaining to someone else the answer seems so obvious that I feel dumb for not being able to get it sooner. Now I know its not just me.

[Maven911]

Yes, that has happened to be me a lot of times since I do a lot of support work. The high-level, low-level symptoms, the trigger of the problem, the root cause of the issue and the facts/opinion of the support problem all get jumbled up. I have tried in the past to articulate the issue at hand and seperate the facts, symptoms, opinions, end-user experience, but nothing helps better then to try to find the answer from someone else..and then realzing what you should/could have done extra before they even utter a word...