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by Maven911
5832 days ago
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Yes, that has happened to be me a lot of times since I do a lot of support work. The high-level, low-level symptoms, the trigger of the problem, the root cause of the issue and the facts/opinion of the support problem all get jumbled up. I have tried in the past to articulate the issue at hand and seperate the facts, symptoms, opinions, end-user experience, but nothing helps better then to try to find the answer from someone else..and then realzing what you should/could have done extra before they even utter a word... |
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