[curun1r]

QuickBooks, even the online version, are decades old and have major issues that prevent the teams from getting much done. They took a year to do clean-up and basically didn't introduce any new features. Not much got done just due to the complexity of changing anything without causing problems.

FICDS, on the other hand, was spun up more recently and is in much better shape. I wouldn't look at an application like QBO and see much that would inform a behind the scenes service like FICDS.

The more interesting product, to me, is TurboTax. The seasonality of it allows Intuit to basically rebuild it from the ground up every year. It's really a different mindset on the San Diego campus (where TT is developed) and in Mountain View (where QBO is developed). San Diego is much more willing to take (non-security) risks with the product because small changes can add up to big wins. I remember a talk by one of the guys in charge of A/B testing on TT who said that a tenth of a percentage point increase in conversion rate was good for tens of millions in added profit.

Contrast that with QuickBooks, where the difficulty to use is actually a feature. Accountants spend years learning the app and learning the work arounds for those bugs you mentioned. That knowledge and experience becomes a barrier to entry into the field and a job skill that they're compensated for. The result is that QB/QBO is aimed at accountants with years of experience in the product. Their livelihood depends on it and they don't like change. So the teams there do as little as possible that can cause problems and know that they'll still get good reviews if the get almost nothing done so long as they don't cause problems.

It's deeply disfunctional and yet explains why you can put a lot of trust in FICDS. They too have had bugs for years. For example, they don't save cookies between scraping sessions and so are always an untrusted browser to the banks. I have at least two accounts that constantly send me 2FA tokens whenever Mint tries (and fails) to sync. But no one gets fired for not fixing bugs. You get fired for compromising the security or stability of the service, and the easiest way to not do that is to push as little possibly vulnerable code to prod. It's the anti-Zuckerberg environment...move slow and don't break things.

[tempestn]

I suppose you could have a point about the fact that (good) accountants know the work-arounds. And many of the bugs are annoyances and UI things rather than critical stuff. There are some that will really bite you (meaning, result in incorrect accounting) if you're not familiar with them. For example, the home currency adjustment in the multi-currency mode skips accounts with a current balance of 0 in foreign currency, even if the balance in home currency is non-zero, and so an adjustment is needed. If you know that, you can go in and do those ones manually (although it's a PITA), but if you don't, your taxes will be off. That seems like something that should not be allowed to persist in accounting software. It's the most glaring example I can think of, but there are others.

Ha, actually, one more - the only way to change the date format in invoices (from mm/dd/yy to YYYY-mm-dd for instance) is to change the overall Windows OS setting. That's crazy enough, but what's worse is, when you do that, it screws up the dates of many pre-existing, closed transactions in your company files. Fortunately in my case (iirc) it reset those dates way in the future, so I was able to find and fix them manually. But I mean, seriously...

[curun1r]

Heh...you're talking QBD. That's the true dysfunction of Intuit. It's the product Intuit doesn't want you to use. They want customers to transition to QBO and only "maintain" Desktop because many customers refuse to "upgrade" to Online. I never met a single employee who was currently working on QBD. A product that accounts for more that 1/4 of their revenue and they had literally no engineers participating in company events, or at least disclosing what product they worked on. Hell, I met the entire Quicken for Mac team at one point.

My favorite WTF for QBD: The data upload was literally just using the replication feature of the embedded Sybase database. One of the Distinguished Engineers that I worked with, "I worked on that feature and I probably know more about how it works than anyone and I can't get it to work reliably.

[tempestn]

Yeah, I don't love the idea of trying to run accounting software in a browser; doesn't seem like it could possibly have the performance of a desktop app. Also, last I checked, QBD includes features I use that QBO doesn't. I can't recall what they were though, so that may no longer be the case.

So, does this mean QBD is basically the living dead, and inevitably I'll have to find an alternative? It looks like everyone's doing online these days.. :/

Edit: Yeah, looks like it doesn't have inventory tracking. Conflicting reports on multi-currency support too.

Looks like Xero might be a viable option though.

[curun1r]

> So, does this mean QBD is basically the living dead

That was the impression I got when I was there. They're putting a ton of effort into getting people to migrate. But there's still a ton of die-hards that won't and they were continually having to push back their sunsetting plans. I've been gone more than a year now, so I can't say what the current situation is.

It sounds like you're a lot more familiar with the long-tail features of QuickBooks, so I may be recommending something that's missing a lot of what you need, but my favorite competitor product was Wave. They seemed to be the only one that was actually trying to make an intuitive product that wasn't unpleasant to use. It's online though and I don't really know much about the desktop alternatives, so if you're set on running on-prem software, it won't work for you. The accounting stuff is free, though, if you want to play with it.

But Xero is also online only, right? I was pretty negative on them, considering they basically started from scratch in an era where the result should have been much better than Quickbooks considering it didn't have all the baggage that Quickbooks has to deal with. And yet they came up with something that's arguably just as frustrating to use.

[tempestn]

Yeah, Xero is online too. It was just the only one that appeared to check all the boxes I need. (Most were missing one of payroll, inventory management, or multi-currency support.)

[pbreit]

what is FICDS? What does it mean "quickbooks online is decades old"?

[curun1r]

> what is FICDS?

Financial Institution something something Service. It's the internal initialism name for the service that communicates with financial institutions on behalf of the applications that need to pull transactions and other information.

> What does it mean "quickbooks online is decades old"?

The project was started in the late 90s. It's as messy a codebase as you'd expect to find when you've got close to 20 years of commits.