[ashark]

> Anecdotally (I know, I know), I've ordered a few things recently from Walmart that were cheaper than they were on Amazon. Each time I received the items multiple days later than what the website told me. e.g. "2 day" shipping taking 4 business days.

Meh. Amazon does that to me (yes I have Prime) ~1/4 of the time too, and I don't live in the sticks. They also don't use any of their weird non-FedEx/UPS/USPS handlers here. "2 day shipping" becomes 4-5 business days. At least if Wal-Mart does it I haven't paid a membership fee for the privilege.

[blacksmith_tb]

Amazon does that now as a matter of course - maybe I just manage to order obscure Prime items, but it's common to see the order summary show a date > 4 days out, while having the Prime 2-day shipping also checked.

[orisa2]

Same here. It's been a bit disappointing. I've been considering canceling my Prime membership, especially since I don't use any of the other Prime perks. But I'll wait this year out to see if it improves.

[wanderr]

The few times that has happened to me (not very often) I've complained and they've been happy to give me a credit for the inconvenience.

[55555]

You shouldn't have to complain though. Amazon knows exactly when it was ordered, when it was delivered, and the delivery time frame they advertised.

[rhizome]

Hah. Imagine the press if they were as customer-centric and data-driven as they are portrayed, and they proactively sent compensation based on their errors of estimation (i.e. customer expectations).

[htrp]

That's horrible business practice, you always count on a certain number of people dropping out, not noticing, and not caring..... it's kind of like overselling seats (free revenue)

[rhizome]

So? Reward people for telling you that there are some people who aren't into your thing, but that they did try. This information has value.

"Sorry it didn't work out, here's a coffee!"

I mean, by what standard of "business practice" is this "horrible?" Keep in mind we're in an era of exploding conventions.

[dawnerd]

They don't do that anymore. They just say "two days is the time in transit not counting weekends" (despite them absolutely delivering on Saturday and sundays.

[jhall1468]

I literally had someone run into the problem and they received a credit towards their Prime membership. That was a week ago.

[cthalupa]

I received multiple month's Prime credit for several 'same day' delivery items taking an extra day just a few weeks ago