[wanderr]

The few times that has happened to me (not very often) I've complained and they've been happy to give me a credit for the inconvenience.

[55555]

You shouldn't have to complain though. Amazon knows exactly when it was ordered, when it was delivered, and the delivery time frame they advertised.

[rhizome]

Hah. Imagine the press if they were as customer-centric and data-driven as they are portrayed, and they proactively sent compensation based on their errors of estimation (i.e. customer expectations).

[htrp]

That's horrible business practice, you always count on a certain number of people dropping out, not noticing, and not caring..... it's kind of like overselling seats (free revenue)

[rhizome]

So? Reward people for telling you that there are some people who aren't into your thing, but that they did try. This information has value.

"Sorry it didn't work out, here's a coffee!"

I mean, by what standard of "business practice" is this "horrible?" Keep in mind we're in an era of exploding conventions.

[dawnerd]

They don't do that anymore. They just say "two days is the time in transit not counting weekends" (despite them absolutely delivering on Saturday and sundays.

[jhall1468]

I literally had someone run into the problem and they received a credit towards their Prime membership. That was a week ago.

[cthalupa]

I received multiple month's Prime credit for several 'same day' delivery items taking an extra day just a few weeks ago