[iamatworknow]

Is that something we want? Because it doesn't sound like something I want.

I like that there's some level of the human element in the personal transactions I conduct with businesses, and I don't think I'm alone given how hackneyed the joke about bypassing automated phone support systems has become. If something falls outside company procedures there's usually someone who can help me out by bending the rules or deferring to a superior who can make an exception, or at the very least explain why it can't be done. Empathy plays a role.

If the entire business transaction is automated sure, maybe the more mundane everyday processes run smoother, but if there's an exception that wasn't accounted for you're shit out of luck.

[kolinko]

> I like that there's some level of the human element in the personal transactions I conduct with businesses, and I don't think I'm alone[...]

I'm quite sure the same argument was being used by many brick and mortar stores at the dawn of e-commerce.

In certain businesses empathy matters, in many of them it doesn't. There are also businesses that would never be built without the blockchain - and that's the most interesting part.

[iamatworknow]

>I'm quite sure the same argument was being used by many brick and mortar stores at the dawn of e-commerce.

It was, but even then every e-commerce company has a chain of escalation that, at some point, ends at a human who isn't controlled by an algorithm. Setting your business logic and "walking away" as the original comment said wouldn't have that escalation path. If it does, then how is it much different from the way things work now?