[muninn_]

So let me say this to others who may be reading:

If you book something like this, and your expectations are not met and you call the company and they do not provide adequate compensation, do not bullshit with calling them back or tweeting their customer service or whatever. Tell them you are going to call your credit card company and dispute the charge. Period. Normally this is a magic keyword to immediately remedy the situation, and if the situation is still not fixed, then your credit card company will deal with it for you. This is particularly true if you have a high-end credit card like the Amex platinum or CSR. No need for you to screw around with bullshit customer service.

Example: GF and I booked a tour. Tour bus didn't show up. Called, emailed, no response. Called credit card company. Transaction reversed within 24 hours after the credit card company called and took care of the situation (CSR in this case).

[late2part]

I think your advice is reasonable, but I believe it's not sufficient.

Yes, vendors are somewhat pained by chargebacks, but many CC will ask you to resolve with them first.

Ultimately when AirBnB has this failure in quality, they should provide you a free room of equal or greater value AND not charge you.

AirBnB seems unwilling to invest in quality, which makes me believe they are not delivering a quality product.

[muninn_]

As of yet I have not run into an issue with my credit card company has asked me to resolve an issue so long as I had previously attempted to resolve it. I don't disagree with what AirBnB should probably provide as compensation, I'm just trying to save you from wasting time or dealing with stuff that you just don't need to be dealing with.

[sjg007]

I mean, then you change CC providers to someone more reasonable.